As a NorcomCT Project Manager you will support our company’s technical implementation operations. This position is responsible for managing external customer technology projects including coordinating work with Norcom staff and customers via phone and email, organizing and maintaining documents, orders, quotes, and documenting project schedules, meeting notes and deliverables. Due to the technical nature of our services, this position requires a robust general technical aptitude, excellent organizational skills and attention to detail. Experience in our industry is not required, however, demonstrated performance in a similar role in a technology industry is required. The ideal candidate for this position is a self-starter who can manage multiple priorities with varying levels of difficulty in a fast paced, demanding environment.

• Proactively monitor project deliverables and status and resolve discrepancies/issues or escalate issues for resolution by others
• Coordinate work with Norcom staff and our customers face to face and via phone and email
• Support inter-departmental teams to achieve project and service goals
• Answer and address/direct phone calls from customers and employees
• Review project documentation, proposals, RFP’s, contracts, requirements, and other project-related documents and execute deliverables as required
• Request quotes from subcontractors and vendors
• Assist with preparation of proposals, equipment lists, RFP documents and other documents related to the proposal and bid process
• Participate in project budget planning and development
• Manage order delivery to support project deadlines and expedite as required to meet schedule
• Issue POs and Statements of Work to subcontractors and POs to vendors
• Document project schedules and prepare reports for employees and customers
• Identify and coordinate required internal resources, schedule work with customers and enter/update assignments in the scheduling system
• Proactively monitor technical activities throughout the day and re-prioritize schedule and assignments as required or escalate issues for resolution by others
• Coordinate project inventory and release of equipment
• Create and update project tasks in Asana project management system
• Proactively manage tasks and deliverables
• Deliver project updates during internal and customer meetings
• Proactively manage assigned work flow queues and resolve issues or escalate as needed
• Attend customer meetings at our facility and customer sites in company owned vehicles when required
• Document and distribute meeting notes
• Complete project closeout, including customer file updates, project reconciliation and transition of the project to billing
• Initiate warranty, and document warranty and service plan details upon project completion
• Request, verify and manage subcontractor insurance and license documentation
• Other duties as needed

• College degree or equivalent experience
• A minimum of three (3) years’ experience in a project management/project support role in a technical industry
• Ability to compose and properly format professional, grammatically correct emails, correspondences and letters
• Ability to read and understand basic technical documents
• Excellent communication and problem-solving skills
• Self-motivated with exceptional organizational skills
• Positive and team-oriented attitude is essential
• Exceptional time management skills
• Proficiency with creation, development and formatting of documents and spreadsheets utilizing Microsoft Office suite
• Ability to lift and carry 25 pounds
• Pass initial and ongoing company and client background checks
• Maintain valid state driver’s license with a good driving record

• Specific experience with technology solutions and/or industrial or government organizations
• Experience as a first responder
• Experience with the use of two-way radio communications systems or equipment

• Submit online application and attach resume
• If selected to advance
• Complete three online assessments
• Phone interview
• In person interview
• Background check, Motor Vehicle Records (MVR) check and drug test