Location:  US, CT – Based at our Naugatuck service center and primarily servicing New Haven, Fairfield, Litchfield, Hartford and Middlesex Counties.   
 
Pay Rate:  $18.00 to 29.50 per Hour
Pay rate based on applicant’s skills, experience, training/education, certifications, licenses and position.
 
NorcomCT, a local leader in the wireless communications industry, is seeking outstanding individuals to join our technical services team
 
NorcomCT is headquartered in Naugatuck, CT and operates a satellite service center in Stratford, CT.  The company was founded in the late 1950s and has grown to employ fifty team members at two locations with twelve-million dollars in sales annually.  We specialize in the design, sale, implementation, and support of wireless communications and data systems for public safety, government and enterprise clients throughout Connecticut.  We are proud to provide quality Motorola products and services and have been recognized as an outstanding Motorola sales and service partner on several occasions.
 
We are seeking talented, enthusiastic individuals to help achieve our goal of providing the highest level of service to our clients.  Our clients depend on our systems to protect the public and save lives.  We depend on our support team to provide “best in class” support to keep our customer’s mission critical systems up and available everyday.  Our continued success is a result of an outstanding team of people devoted to supporting our mutual goals.  Our company demands excellence from our team members to meet these goals and offers the following benefits to full time employees: 

• Competitive salaries commensurate based on experience, training/education and certifications
• Medical and dental insurance
• Life and disability insurance
• 401k Employer match
• Paid personal time off  (sick and vacation)
• Company provided wireless phone or reimbursement
• Company provided work clothing
• Initial and on-going training
• Bonus and profit sharing

 
Our company provides a wide range of products and services and our technical services team is made up of a variety of positions and specialties.  We are currently seeking applicants for Mobile Services Technician.  Mobile Services Technicians provide installation and repair services of electronic equipment in customer vehicles at our service centers and at the customer’s location with company supplied vehicles. 
 
This position requires basic automotive electronics and mechanical knowledge and computer operational experience.  Salary, daily responsibilities and the opportunity for advancement are based on the skills and experience that a candidate possesses. 
 

At minimum applicants should be able to

• Troubleshoot and resolve problems or escalate problems in a timely manner while following consistent, standard approaches
• Document all work, including updating cases related to service/installation requests and other tasks in a call tracking system
• Be a self starter and work effectively and reliably with minimal supervision
• Be on time for work and have consistent attendance
• In addition to basic automotive electronics and mechanical knowledge, candidates must have a diverse skill set that will allow them to think on their feet in a variety of situations
• Have the ability to relate well to customers and co-workers and to explain technical information in basic, understandable terms

           
Requirements

• Knowledge of basic automotive electronics and mechanical systems.  Applicant must be familiar with concepts such as:
  • AC/DC voltage and current
  • Understanding of wire size
  • Switches and relays
  • Use of a Digital Volt Meter
  • Mounting and wiring of after-market automotive electronic equipment
  • Disassembly and re-assembly of vehicles in order to facilitate installation of electronic equipment
• Basic experience in the maintenance and repair of automobiles 
• Strong problem solving ability
• Exceptional attention to detail
• Ability to read and interpret installation and repair instructions and diagrams
• Familiarity with the use of various hand tools
  • The company supplies specialty tools to complete work, however the employee is required to provide basic hand tools and equipment
• Ability to learn to make RF and power connectors utilizing crimp tools and soldering irons
• Ability to learn to use industry specific tools and test equipment
• Valid Connecticut driver’s license and an acceptable driving record
• Ability to pass company’s and customer’s background checks
• Ability to pass pre-employment physical, drug test and proficiency tests
• Proficiency in the use of computers and standard office equipment
• Knowledge of Microsoft Outlook (Email), Word, Excel and web browser and other standard Windows programs
• Experience with, or as a public safety end user or first responder is a plus
• Ability to perform work outside of normal hours/overtime support on an as needed basis
• Ability to lift and carry 60 to 75 pounds of equipment or test equipment on flat surfaces and up stairs
• Ability to assist others with deployment of equipment by carrying loads in excess of 75 pounds with others from time to time
• Ability to walk on uneven ground, up hills and in other outdoor areas, while carrying tools and equipment, during various weather conditions, in order to access remote equipment sites
• Ability to work with materials and equipment above head height and to articulate into tight spaces to facilitate installation, service and repair of equipment
• Dexterity in and ability to articulate and work with both hands
• Ability to be flexible in a dynamic and changing work day
• Ability to travel out of state for training on occasion
• Obtain ETA Mobile Communications and Electronics Installer (MCEI) certification within 18 months
• Maintain our company goals including honesty, integrity and ethical behavior at all times

Duties Include

• Installation of equipment into vehicles at our service center and at customer locations
  • Vehicles may include but are not limited to, passenger vehicles, work trucks, large highway trucks, pay loaders, police vehicles, fire vehicles and EMS vehicles
  • Equipment includes mobile radios, emergency lighting, AVL GPS units, chargers, sirens and light bars 
• Diagnosis and repair and preventive maintenance of electronic equipment in vehicles
• Preparation, programming, configuration and staging of equipment prior to installation
• Delivery of equipment and materials to off site locations
• Assist site crews with installation of fixed network equipment (FNE) and associated components
• Completion of documentation of activities and materials
• Assist customer service staff with the processing, updating and completion of repair and installation orders
• Keep vehicle and work area clean and maintained
• Other duties as they may be required

              
In addition to the technical requirements, we are looking for individuals who are team-oriented and who work and communicate effectively with others at all levels throughout the organization.  Excellent customer service skills with the willingness to provide world-class support are a must.

 
Application and Evaluation Process

• Complete online application and questionnaire
• Submit resume with cover letter via online application
• If selected to move forward participate in a phone interview
• Complete personality skills assessment online
• In person interview, on site electronics and mechanical testing
• Background check, Motor Vehicle Records (MVR) check and drug test

We expect that the evaluation process may take up to 60 days.

To be considered for this position, please submit resume with cover letter and complete the online application and questionnaire by clicking the "Apply" link below.  
 
There is no closing date for this position
  
Northeastern Communications, Inc., dba NorcomCT is an Equal Opportunity Employer